"Intelligence is moving to the edges, flowing through networked computers, wireless devices, empowered users and distributed teams. Ideas spread like wildfire. Innovations emerge from uncharted borderlands. Information is in the air, literally. We're exploring a new world called cyberspace, and we're navigating without a map. How do we make informed decisions in the information age? How do we know enough to ask the right questions? 3 billion web pages. 6 billion people. Who do you ask? Who do you trust? How do you find the best product, the right person, the data that makes a difference?"

"I hope that as ambient findability becomes reality, we are able to offset the inherent dangers of group think and mob justice by empowering literate individuals with the ability to find and recognize the truth, make informed decisions, and when necessary act independently. I believe librarians have an important role to play in leading us towards this more desirable future."