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Website Usability Testing: Guide To The Best Free Tools And Services

Website usability testing identifies a precise methodology devoted to uncover specific bugs, idiosyncrasies and ambiguities in the way that website design impacts the effective use, legibility, navigation, and user experience of your website. In this MasterNewMedia guide you can find the best free website usability testing tools available out there.


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Website usability testing is indeed a critical component of any effective online publishing strategy. When properly utilized, usability testing allows you to effectively scan and rapidly identify which are the critical issues to be addressed in your web publication that can improve legibility, the time visitors spend on your website or the ability to turn offers for products and services into actual conversions.

In fact, what's the point of having valuable content under your hood if your readers cannot easily discover it, share it and put it to effective use?

To be of immediate "use", let me share first with you a simple set of basic tasks you can follow to start testing and reviewing the usability of your own website:

  1. Identify a critical goal: Likely, you have multiple goals for your website. The first step is to focus on the most critical. Is it sales? Is it traffic? Is it help people find something?
  2. Use Personas: Create typical users profiles to best focus on potential needs and expectations of a fictional target group. Is your website addressed to experts in the filed or to a general audience? Do you want to attract loyal readers or occasional stumblers? Which age / sex / location are your users?
  3. Carry on critical tasks: After identifying your goals and creating typical users profiles (Personas), you want some friends, readers or volunteers, to carry on critical tasks on your website to identify areas for improvement and weaknesses. Is the sale process straightforward? Can people download your content easily? Are your blog posts easily shareable on social media?
  4. Collect the data: While your users go through a set of pre-determined tasks and perform specific actions on your website, you need to closely observe and report where they hesitate, step back, or remain confused by what they see on your site. Better yet, you can use a dedicated usability tool that collects absolute or relative data that can help you characterize the behavior of your testers.
  5. Review your analysis: Once you gather this data, you need to group it in clear-labeled groups (i.e. navigation, layout, functional flow, error handling, etc.), so that you can easily review and analyze all of this information and then find the ideal strategy to make your improvements.

Now that you know what are the key steps needed to start a website usability test, what you really need is knowing which tools or services are available out there that you can immediately put to use to support, speed up and professionally organize those very tasks.

But how can you identify and select which is the most appropriate website usability testing tool for your specific needs, competence level and budget?

To help you get started right away, this guide provides you with a set of individual reviews, a comparative table and a comprehensive mindmap to help you select your ideal free website usability testing tool.

Please note that these free usability testing tools have a limited range of features. For example, they do not allow you to record the screen of your testers or engage them in screen-sharing sessions unlike professional usability testing solutions like TechSmith Morae, which will be covered in a separate upcoming MasterNewMedia guide.

Now that I have warned you about the limitations of these free website usability testing tools, here below are the specific selection criteria that I have used to compare these different services:

  • Testing approach: a) Test the usability of your website by inviting specific users to share their feedback, b) analyze analytic and statistical data.
  • Analytics: Generate automatic analytical data from each website usability testing tool to evaluate the the quality of your website design and user interface.
  • Visualization of user behavior: Visualize the behavior of your visitors by analyzing where they click or look (via mouse tracking) on your website and which path they follow to carry on specific tasks.
  • Usability report: Generate a comprehensive report that contains all the analytical data gathered by the usability test.

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