
			Facilities			Products


	WebEx

Customer Support

« Ease of Access | Main | Security »

WebEx provides full support around the clock and around the globe and offers a variety of customer service options, both on a free and a paid basis.
http://www.webex.com/index_customer.html

Support by email
General support: support@webex.com
Pay-Per-Use customers only: payperuse@webex.com

Answers to frequently asked questions and other online information
http://www.webex.com/mc_help.html

Online training
Take advantage of free self-paced training and learning videos described below at:
http://webexpress.webex.com/webexpresslearning/ showcase.asp

An exhaustive and well documented manual is accessible at:
http://meeting.webex.com/meeting/help/bx_help.htm

Customer service representatives at WebEx have at their disposal a sophisticated dashboard to provide best online support to any client. By fully utilizing application sharing, remote control, video and audio tools, they provide best in-time service to the needing customer.

To see what a customer representative can do with this tool visit the video tutorial intended for WebEx customer support staff:
http://webexpress.webex.com/webexpresslearning/ randp_display.asp?cat=457&id=1368

The Express Video Learning modules are also a great complementary resource for learning how to use and best take advantage of WebEx functions. They are accessible at:
http://webexpress.webex.com/webexpresslearning/ showcase.asp

After each session powered by WebEx, the presenter may allow an automatic feedback form to be filled out by all meeting participants to support WebEx' up-to-date open channel for feedback, critiques and comments.