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	WebConference.com

Customer Support

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While Webconference.com customer support is accessible during official office hours and provides a toll-free phone number for US-based customers, support staff at Webconference.com is also responsive to email requests sent at their generic: support@webconference.com

Here are the other contact points:

Toll Free Number for US customers
800-545-8623

mailto:support@webconference.com
Glendale, CA 91201
Main: 818-246-0535
Fax: 818-246-8984

Tech Support is available only between 6am - 7pm Pacific Standard Time.

The troubleshooting guide of Webconference.com, accessible at:
http://www.webconference.com/support.htm

A well prepared set of audio-visual animated tutorials, explaining how to manage events through the WebConference.com interface is accessible at:
http://www.webconference.com/tutorial/index-start.htm

Cons:

The customer support information provided online is very limited and of relatively low-quality.

There is a good set of information relating to setup/installation but the User Manual is very amateurish and not very professional.

The online support page and FAQ lack lots of more detailed information that novice users may require.

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Posted on June 21, 2003 at 03:11 PM

Updated on July 18, 2004 at 04:36 PM

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