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	VoiceCafe OfficeMaster

Customer Support

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Customer service may be considered in some ways one of the weak points of VoiceCafe. Especially the public handling of its product information across several and apparently ambiguous web sites makes it all so more difficult for the novice customer to realize rapidly the good side of this set of products.

Customer support is much better handled by the VoiceCafe Premium Members who populate the presentation rooms where weekly demonstrations and introduction to the system are freely given to any newcomer. This group of people, coming form all countries around the world is very responsive, proactive and caring for all newcomers as the growth of this multi-level marketing opportunity offered by VoiceCafe means that, for those who started early it is important that the business grows as much as possible.

In sharp contrast to what I had seen happening in the VCOM community here members are very "transparent" about any issue and recognize openly the company limitations and the product specific strengths and weaknesses. The extremely positive things is that these members have grown to become a small community of tight friends who meet regularly online to greed and welcome the newcomers who are just learning about this line of web conferencing tools.

Note: Premium Members' generous and kind spirit warms up your initial dealings with the company and can tremendously help you in understanding and finding out which exact tool would be best for you to consider or try. Premium Members also act promptly in organizing and setup whatever needed to allow an exhaustive presentation or tryout of the tool that best fits your web conferencing needs.
Meet these people at one of the VoiceCafe presentations held twice at week at different times. See the detailed schedule for these presentations here:
http://www.myoptecs.com/show.cgi/optecs/optomatic/ promo/5.html

A comprehensive FAQ section is accessible at:
http://VoiceCafe.optecs.net/confighelp/voiceHelp.asp?

Technical support request form is accessible at:
http://VoiceCafe.optecs.net/confighelp/TechSupport.asp?

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Posted on June 20, 2003 at 09:01 PM

Updated on November 17, 2003 at 03:05 PM

Overview

Key Strengths

Weak Points

PowerPoint Presentation Facilities

Web Touring - Co-Browsing

Presence Awareness

Multi-Protocol IM