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Table of Contents » Facilities, Functionalities and Terminology » Customer Support
Facilities, Functionalities and Terminology
Customer Support
Customer support includes the ability of a company to provide end-users with extended and prompt assistance to technical, logistic and administrative matters.
• FAQ / Knowledgebase
Frequently Asked Question page. A FAQ section provides answers to questions frequently asked by users. A knowledgebase is a searchable repository of all customer support related content that may be useful for end-users.
• Helpdesk
A facility accessible by email or phone to provide prompt assistance and response to users requests.
• Online Forum
An online public discussion forum in which users can exchange tips, advice and technical solutions to problems and issues relating to a specific Web conferencing tool.
• Quality user manual
A user manual that is well written, comprehensive, detailed, illustrated and easy to access and read.
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Facilities