Table of Contents » SmartMeeting » Customer Support

	SmartMeeting

Customer Support

« Ease of Access | Main | Security »

smartMeeting offers customer support mainly through a simple-to-use feedback form on the website.

smartMeeting provides direct access to its phone numbers as well as a Live Chat support channel with an operator on standby during their normal office hours.

A basic help page is also available.

Online documentation is very limited and only the key information needed to navigate inside the space is provided to users logged into smartMeeting.

Cons:

• No direct email, phone or live customer support is available.
• No full user guide of a smartMeeting office workspace is available.
• General documentation is very limited and not up to the general industry standards.

« Ease of Access | Main | Security »

Posted on August 15, 2004 at 04:46 PM

Updated on September 15, 2005 at 03:48 PM

Overview

Key Strengths

Weak Points

PowerPoint Presentation Facilities

Web-Touring - Co-Browsing

Presence Awareness

Multi-Protocol IM

Text Chat

Audio Conferencing - VoIP

Video Conferencing

Desktop - Application Sharing

Remote Control

File Sharing

Annotation Features - WhiteBoard

Recording

Moderator Controls

Participant Controls

Polling

Event Management

Cross-Platform Compatibility

Browser Compatibility

Firewall Friendliness

Setup - Installation

Ease of Access

Customer Support

Security

System Requirements

System Check

Capacity

Trial - Demo

Interface Customization

Cost - Pricing

Cata

Conferral

Convoq ASAP

eBLVD

Eedo WebClass

ezWebCar

Glance

GoToMeeting

Groove

Linktivity WebDemo

NetMeeting

Orbitalk

RoomTalk

Session

SightSpeed

SmartMeeting

VCOM Central

Viditel

VoiceCafe OfficeMaster

VoiceCafe SalesMaster

VoiceCafe VideoCom

Voxwire MeetingRoom

WebConference.com

WebTrain

Table of Contents

Full Guide Access

9^th edition - October 2005
All rights reserved - (c) Copyright Robin Good - Luigi Canali De Rossi - 2003, 2004, 2005, 2006