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Customer SupportSightSpeed offers excellent quality customer support to all of his present and prospective customers. A gentle customer support representative is always available online(9-6pm PST) to respond directly through SightSpeed videoconferencing technology to any request for information or technical support coming from the users.
There are four simple ways that you can get hold of SightSpeed support: 1) Phone: 510 665 2949 2) Fax: 510 649 0660 3) Email: support@sightspeed.com - average response time 1 day 4) Online help page support area - This is truly a remarable example of a great online support service. I wish all online collaboration tools had such a great set of support pages. Articles answering the most populr questions are displayed in order of popularity. Content can also be accessed through a well organized set of folders organized in a tree structure on the left side of the screen. A view providing access to the most recent support content is also available on the right side of the screen allowing extremely easy and effective access to all of the good content available.
A well conceived step-by-step page guides the novice user to all the relevant articles in one short page. Access to these different support facilities is provided according to the plan the end user subscribers. While all users, even those on a free try-out can freely access the online live customer support, email support is reserved only to paying accounts, and a free 800 number is available to Gold and Platinum accounts.
Posted on December 10, 2003 at 05:59 PM Updated on March 02, 2004 at 09:21 AM
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PowerPoint Presentation Facilities Annotation Features - WhiteBoard Interface Customization - Branding
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