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	Groove

Customer Support

« Ease of Access | Main | Overview »

Groove Customer Support, Help, Assistance are all first grade.

All support information, customer service access, FAQ and online documentations is accessible from this general support page at:
http://www.groove.net/support/

The Online Forums area is very helpful and responses to queries happen within a few hours. Here you can find a lot of useful information in a set of well organized areas. Registration is free and anyone can submit a question or browse the different forums.

All Groove help files are transparently downloaded on a demand basis to your PC. If you miss a section it gets immediately downloaded in the background.

An exhaustive and very well organized set of FAQ (frequently asked questions) is available online at:
http://www.groove.net/default.cfm?pagename= SupportFAQIndex
This area covers many topics including technical issues, Windows XP specific issues, Pricing, non PC devices and wireless, and more.

Groove Networks provides a set of online Forums that can be freely accessed by users to exchange information, ask questions and get help about problems and issues they encounter when working with Groove. Members of the Groove Technical Support Team monitor the Support forums, and will respond frequently to questions directly.
http://groove.net/support/forums/

A Groove Workspace Flash tutorial is available at:
http://groove.net/flash/movie.gtml? flashname=groove_tutorial

A full user guide is accessible at:
http://docs.groove.net/htmldocs/guide/ index.html

A getting started guide is accessible at:
http://docs.groove.net/htmldocs/ gettingstarted/index.html

Groove Networks offers also three Support Center programs for commercial and governmental organizations.

Small businesses and individuals can purchase support incident packs at http://www.groove.net/shop.

The Show Overview feature in the Groove View menu display a summary help for the module being used on the far right of the Groove main interface.