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	Cata

Customer Support

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Online documentation, help and customer support are a bit weak and do not offer extensive and comprehensive info about the technology being provided. The area is being improved and made easier to navigate, access and search.

Customer support can be reached in the following ways:
by phone: 001 866-773-5491
email: mailto:catasales@catatech.com

However, a contact form to request technical support is also available at:
http://www.catatech.com/support/supportrequest.php

Online documentation and other support information can also be easily reached at:

The online searchable knowledgebase.

Access to the 32-page PDF (637 KB) Users Guide is available from:
http://product.catatech.com/support/Users_Guide.pdf
The User Guide is always accessible from within the Cata virtual room but for users on dial-up lines the download is a long and slow one.

The Administrator User Guide providing detailed information on how to manage the account, plan and schedule online meetings and on uploading files before events is accessible at:
http://product.catatech.com/support/Administrators_Guide.pdf

The downloads page where the latest Java (4.25 MB) and Microsoft Virtual (5.21 MB) machines can be easily downloaded.

« Ease of Access | Main | Security »

Posted on June 21, 2003 at 10:29 PM

Updated on June 10, 2005 at 11:38 AM

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