What's Wrong With KM Software?
One of the problems we've got with social software is that it relies on a large architectural model. But this doesn't serve goal-oriented groups terribly well. I'm beginning to think that a better model is shipbuilding, where the goal is to provide groups with a place to gather and go somewhere together. It provides a way to say "We're going to use this medium, this vessel, to accomplish this goal." Ships are part space and part tool. The ways they work are quite obvious: They divide roles among the people on them. So it's much less of a generic idea than architecture. it assumes, among other things, that in many cases the group is going to come together, use the tool and then leave.
posted by Robin Good on Thursday, February 5 2004, updated on Tuesday, May 5 2015
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